Privacy policy
Last updated: 7 November 2026
Who we are
Pet Cremation Bristol (petcremationbristol.com) is the data controller for the personal information collected through this website. You can contact us at hello@petcremationbristol.com.
What we collect and why
Callback requests
If you fill in our callback form, we collect your name and phone number, and any optional details you choose to give: type of pet, rough weight, best time to call and your message. We use these details only to call you back about your enquiry about pet cremation.
Who receives them: your details are emailed to Pet Cremation Bristol so they can call you back. Once we have a partner crematorium, enquiries will be passed to them, and we will update this policy to name them. We do not sell your details or use them for marketing.
Lawful basis: your consent, which you give by ticking the box on the form. You can withdraw it at any time by emailing us.
Form service: the form is processed by Web3Forms, a form service that receives the form and emails it to us. It acts as our processor.
Phone calls
Our phone number is provided by Twilio, a US-based telephone service that acts as our processor, so call information may be handled outside the UK. Twilio's privacy notice explains how it protects that information. When you call, Twilio records your phone number and the date, time and length of the call, and puts your call through to Pet Cremation Bristol. We use this information, along with the rough area your number comes from, to understand how many calls the website produces. The lawful basis is our legitimate interest in running and measuring the service.
Calls are not recorded. If nobody can answer, you may be asked to leave a voicemail message. We use it only to call you back.
Emails
If you email hello@petcremationbristol.com, your message is forwarded to our inbox by Cloudflare's email routing service and stored by our email provider. We use it only to reply to you.
Website analytics
We use Cloudflare Web Analytics to count visits and see which pages are useful. It does not use cookies and does not track you across other websites. This site does not use any non-essential cookies.
How long we keep your details
We keep callback requests, emails and our own call reports for up to 12 months, then delete them, unless we need them longer to deal with a complaint. Twilio keeps its own call records in line with its retention policy.
Your rights
Under UK data protection law you have the right to ask for a copy of your information, to have it corrected or deleted, to object to how we use it, and to withdraw consent. To use these rights, email hello@petcremationbristol.com.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint.